Pacific Rent-A-Car Values Our Customers Opinions

In an effort to provide our customers with the best service possible, we always ask them to give us feedback on the vehicles in our fleet.Now we are giving all of customers the opportunity to provide us with their feedback via our website.

We at Pacific are always interested in hearing what you our customers have to say about the experience you have with us while visiting North Cyprus. We try very hard to provide you with clean, efficient, and fun vehicles to hire while you are here. With the current market conditions being what they are, we understand your need for a vehicle that is economical to get you around the island. Of course, some of our roads are challenging so we have made it a point to also provide our customers with 4x4s for those off road experiences as well as family vehicles that can not only seat all of your family members but also all of your luggage and holiday paraphernalia, like golf clubs, beach toys, and other items.

Currently our fleet includes the following vehicles that are ready for you to reserve for hire prior to entering the country. We are more than happy to deliver this vehicle to you at the airport so that you can simply get in and get your vacation started.

Economy 4x4
Suzuki Samurai

Small economy cars
Ford Fiesta, Hyundai Getz

Large cars
Ford Focus, Opel Astra, Hyundai Matrix

Family vehicles (7 seaters)
Opel Zafira

If you need car or booster seats for your trip we ask that you request it when you make your car hire reservations. We have a limited supply available, but we want your trip to be the best it can possibly be. Additionally, if you have any problems with the vehicle you hire from us during your stay, we will come out and replace the vehicle with the same model or a comparable one so that you can continue on your way with little to no hassle.

We look forward to reading your comments. They will help us serve you better and will allow us to choose future vehicles for our fleet based on what our customers are the most interested in driving. Even if you have a complaint, we invite you to tell us what it is. We cannot serve you properly unless we know what we need to do to fix any problems you may have.

Tips of getting the best deal !!!

As a result of feedback from customers, I thought it might be useful to explain the principals of our car rental pricing.

As with any other product or service, the price you, the customer, pay is based upon;
• The cost of providing the service
• Demand vs supply

Like airlines, the number of people who want to rent a car (or get on a flight) versus the availability of cars (or seats on a flight) dictates the price of that car for that period, so when there becomes less supply - normally closer to the pick-up date, the price will increase. This means that booking close to pick up is likely to be more expensive than booking in advance.

How can our customers, get the best deal? Booking in advance allows Pacific Car Rentals to manage the business more efficiently thus keeping our costs down and allowing us to pass these savings onto our customers.

What is included in the price of hire? The cost of hire includes all taxes and insurance, CDW and collection and delivery of the vehicle within the Kyrenia area. We make a small charge for delivery and collection to the Famagusta / Bogaz area.

Focus Takes Place of Matrix At Pacific

The staff at Pacific Rent A Car would like to apologize to all of our customers who were eagerly awaiting the new Hyundai Matrix vehicles we announced bringing into our hire selection. We have recently received word from Hyundai that there is currently a one month delay on all new models rolling out of the production plants and that we would not have them at the end of May 2009 as we originally promised.

“This is a small setback for Pacific and while we know that many of our regular customers in and out of Cyprus were looking forward to and had already made reservations for the new Matrix, we simply cannot put them in a car hire we don’t have. But we are able to offer all of our customers the new Ford Focus vehicle we have purchased in place of the delayed Hyundai’s,” stated Sue, our reservation manager.

We are going to be adding five Ford Focus’ instead of five Hyundai Matrix's. Both vehicles are comparable in style, gas mileage, and seating. The Focus is part of our ‘Comfort Car Hire’ division and they are great for families with small children. You can comfortably seat three adults and two children in the Focus or two adults and two children with baby seats. If you need a baby seat, let us know when you book your Ford Focus. We have a limited supply available.

Like the Matrix which is also in this division, the Ford Focus’ we will be receiving are all equipped with power steering, electric front windows, airbags, anti-lock brake systems, and central door locking mechanisms. They all use standard unleaded petrol and we recommend that you ask in advance for a manual or automatic transmission if you have a preference.

Huseyin Ocal, our current car tester and co-founder of Pacific, stated in response to the situation, “The Ford Focus is a reliable family vehicle that is great on gas and big on comfort. We have had a lot of customers compliment us on our selection of Focus’ for our fleet, and there was no hesitation on my part to recommend replacing the delayed Matrix with the Focus in preparation for our busy summer rental season.” The Focus’ will be joining the Matrix, the Opel Astra and the Fiat Grande Punte in our fleet.

We would like to remind our customers that we offer advance booking services and that our vehicles cannot be taken out of North Cyprus. Additionally, we do offer airport service and can meet your plane with one of our new Ford Focus’ when you arrive.